The handover
Included with every build
We turn everything over to you: a recorded training session, documentation for every custom section and integration, every login and line of code in your name, and a 90-day plan.
Horizon 3 · Keep
Keep the customers you've won.
Horizon 3 is keeping the customers you've won. Store Care is $2,500/month: we join your team and run the store with you, test an improvement or two every month, keep everything current, and show you what changed. Or take the full handover and run it yourselves. The choice is yours.
Your choice
Run it yourselves, or we run it with you.
Store Care
$2,500/month
We become part of your team and run the store with you, month after month, with a written result for every test. 90-day first term, then month-to-month.
Store Care · $2,500/month
What's included every month
We become part of your team and run the store with you: tested improvements every month, everything kept current, and a report you can forward.
- 2 conversion tests a month (product pages, collections, cart), each with a written result
- Up to 10 hours a month of store work: new sections, landing pages, fixes and updates
- Theme, app and checkout updates, tested on a copy of your theme before they go live
- Speed, tracking and broken-link checks every month
- Retention flows kept healthy: email, reviews and subscriptions apps
- A monthly report and a 30-minute call
- Replies within one business day in a shared Slack channel
90-day first term, then month-to-month with 30 days' notice. Monthly in advance. Prices exclude sales tax.
The rhythm
One month of Store Care
- Week 1
Review last month’s numbers; choose the two conversion tests and the month’s store work.
- Week 2
Build the tests and changes on a copy of your theme; you approve before anything goes live.
- Week 3
Launch tests; run updates, speed, tracking and retention-flow checks.
- Week 4
Read the results, write the report, and a 30-minute call on what to do next.
Our promise
Fixed once, or fixed again for free.
The A team
The same people, every month.
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Peter Kalanda
Partner, client strategy
Your first call and your strategist for the whole project. Peter scopes the work, finds the root cause and keeps every horizon pointed at the same goal.
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Alan Tabor
Partner, Shopify development
Alan leads every build: theme and Liquid work, custom sections, Checkout Extensibility and the integrations that keep your data clean.
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And the specialists we bring in
- Editors who fact-check every page we publish
- Digital PR specialists who earn (and disclose) placements
- Technical SEO and analytics specialists who check crawl access, tracking and the numbers
FAQ
Store Care questions
Do we need a build from you first?
No. We start with a short review of your store, then take it on as it is. If we find a root cause that needs fixing first, we tell you before the first month starts.
What counts as a conversion test?
A change to one part of the store, such as a product page layout, a collection filter or the cart, measured against how it performed before. You get the result in writing, including the tests that don’t win.
What if we need more than 10 hours of work in a month?
We tell you before we go over, with an estimate. Extra hours are billed only with your written approval, or we roll the work into next month.
Can we stop?
Yes. After the first 90 days it is month-to-month with 30 days’ notice, and you get the full handover when you leave.
Book a call
Let's talk about your store.
Tell us about your store. We'll reply within one business day with times for a 30-minute call.